No one likes waiting. Even in the ultra-fast tech world, patience wears thin. Jakob Nielsen noted that a waiting time of 0.1 seconds...

I hate tomatoes. It's unfortunate, since it adds even more to the limitations of being a pescatarian. People can accept that I don't like...

I'm one of those people who forget how to breathe if someone's watching me. Make coffee? Type in my password? Nope, not if you're...

Ah, the age old question. UX writing isn't a new thing, but its gained traction in the last few years. While many companies still don't...

When I first tried to create a case study, I committed one of the sins of UX writing: sharing too much information. A case study is...

Last month I led a workshop on writing tooltips, and I was tempted to make a one-slide presentation that said "How to use tooltips:...

Notifications are one of my least favorite things to write. And read. They're not too difficult, once you learn how to write succinctly...

I'm not a standard procrastinator; I don't think I've ever missed an important deadline, not because I'm super organized but because the...

Sometimes my brain is fried. The whole aim of UX writing is to explain exactly what the user needs to know, when they need to know it. No...