Last month I led a workshop on writing tooltips, and I was tempted to make a one-slide presentation that said "How to use tooltips:...

Notifications are one of my least favorite things to write. And read. They're not too difficult, once you learn how to write succinctly...

I'm not a standard procrastinator; I don't think I've ever missed an important deadline, not because I'm super organized but because the...

Sometimes my brain is fried. The whole aim of UX writing is to explain exactly what the user needs to know, when they need to know it. No...

Information architecture is one of those terms that everyone loves saying but few can define. Not many people call themselves information...

There's an article going around about how UX writers benefit from having extroverted personalities. And it's true; the role requires a...

UX writers face many wide-reaching decisions. Which component is most appropriate here? How much does the user want and need to know?...

One of the biggest challenges in UI design is the gap between our understanding of the product, and our users' understanding. We only...

Is it fair to expect much from an empty state that, by definition, has nothing to show? Actually, yeah. Empty states have the ability to...